Effective Date: October 6, 2025
Overview
Welcome to Raleigh Paint Pros. These Terms and Conditions ("Terms") explain how you may use raleighncpainters.com (the "Website") and any painting services offered by Raleigh Paint Pros ("Company," "we," "us," or "our") in Raleigh, North Carolina, and nearby communities.
When you access the Website or hire our services, you agree to follow these Terms. If you do not agree, please do not use the Website or our services. We may update these Terms from time to time, and your continued use of the Website or services means you accept the revised version.
Our Privacy Policy describes how we collect, use, and safeguard personal information, and it is part of these Terms by reference.
1. Services Provided
Raleigh Paint Pros provides painting services for residential and commercial properties, including:
- Interior painting (walls, ceilings, trim, doors, cabinets)
- Exterior painting (siding, trim, decks, fences, fascia)
- Surface preparation (sanding, caulking, priming, patching)
- Drywall repair and installation
- Power washing and surface cleaning
- Color consultation and design assistance
- Commercial and industrial painting
All work is completed by trained professionals using standard industry methods and quality materials. Each project’s scope will be outlined in a written estimate or contract.
2. Estimates and Pricing
Estimates from Raleigh Paint Pros are prepared using the information available during the initial consultation. Unless stated otherwise, estimates remain valid for 30 days from the issue date.
The final price may change if:
- Additional prep work is needed beyond the original scope
- Hidden damage such as rot, mold, or water intrusion is found
- Material costs shift significantly
- The customer requests changes to the original scope of work
Any pricing adjustment will be shared with and approved by the customer before extra work starts. We do not begin work without a signed agreement or written approval.
3. Scheduling and Access
After the agreement is in place, we will set a project date that works for both sides. We aim to stay on schedule, but timelines may shift because of:
- Weather conditions (rain, extreme heat, high humidity, freezing temperatures)
- Material shortages or supply chain delays
- Unexpected conditions at the site
- Permit or inspection requirements
Customers must provide reasonable access to the work area, including moving furniture, valuables, and personal items out of the project space unless we agree otherwise in writing.
4. Payment Terms
Payment terms are listed in your project contract. General payment policies include:
- A deposit may be required before work starts (typically 25-50% of the project total)
- Progress payments may be required for larger projects
- Final payment is due when the project is complete and the customer walkthrough is finished
- Accepted payment methods: cash, check, credit card, and electronic transfers
Late balances may incur a 1.5% monthly finance charge (18% annually). Returned checks will be charged a $35 fee. Work may be suspended if payment terms are not met.
5. Customer Responsibilities
As a customer, you agree to:
- Share accurate details about the property and the project
- Keep the work area accessible and safe for our crew
- Remove or protect fragile items, valuables, and personal belongings
- Keep pets secured and children away from the work area
- Raise any concerns promptly during the project
- Attend the final walkthrough and sign-off
If these responsibilities are not met, the project may be delayed or subject to added charges.
6. Warranty and Guarantees
Raleigh Paint Pros stands behind the quality of our work. Warranty coverage includes the following:
- Workmanship Warranty: Labor and application are covered for the period listed in your contract, typically 2 years for residential projects
- Paint and Materials: Manufacturer warranties apply to the products we use
- Exclusions: Coverage does not extend to normal wear and tear, moisture intrusion, structural movement, customer-applied changes, or acts of nature
Warranty claims must be submitted in writing within the coverage period. We may inspect the issue and decide whether to repair it under the warranty.
7. Cancellation and Refund Policy
- Before work begins: You may cancel with written notice at least 48 hours before the scheduled start date. Deposits may be refunded after subtracting any material costs already incurred or custom colors mixed.
- After work begins: If you cancel after the project has started, you will be billed for completed work, materials used, and a reasonable cancellation fee.
- Custom orders: Special-order materials and custom-mixed paint colors are non-refundable.
8. Property Protection and Damage
Raleigh Paint Pros uses care and protective materials on every project, including drop cloths, painter's tape, plastic sheeting, and similar safeguards.
If property damage occurs, you should:
- Notify our crew leader right away
- Allow us to review and record the damage
- Let us repair or compensate for damage caused by our negligence
- Understand that we are not responsible for pre-existing damage or conditions
9. Limitation of Liability
To the fullest extent allowed under North Carolina law:
- Raleigh Paint Pros is not responsible for indirect, incidental, consequential, or punitive damages
- Our total liability cannot exceed the amount paid for the specific service involved in the claim
- We are not liable for delays, losses, or damage caused by circumstances beyond our reasonable control
10. Insurance and Licensing
Raleigh Paint Pros maintains:
- General liability insurance to protect against property damage and bodily injury
- Workers' compensation insurance for our employees
- All required North Carolina state and local licenses
Proof of insurance is available on request. Customers should confirm their own homeowner's insurance coverage before the project begins.
11. Intellectual Property
All content on our Website, including text, images, logos, graphics, and design elements, belongs to Raleigh Paint Pros or its licensors and is protected by copyright and trademark laws.
You may not:
- Copy, reproduce, or distribute our content without written permission
- Use our name, logo, or branding for any purpose without consent
- Use our Website content for commercial purposes
12. User Submissions
When you submit information through our Website, including contact forms, quote requests, or reviews, you:
- Allow us to use that information to provide services and reply to inquiries
- Agree that we may contact you by phone, email, or text message about your request
- Confirm that the information you provide is accurate and truthful
We may use customer reviews and testimonials, with or without identifying details, for marketing unless you ask us not to in writing.
13. Third-Party Links and Services
Our Website may include links to third-party sites, such as paint manufacturers, suppliers, or partner businesses. We do not control the content, privacy practices, or terms of those external websites. You use third-party links at your own risk.
14. Dispute Resolution
We aim to handle concerns quickly and fairly. If a dispute comes up:
- Contact us directly — Many issues can be resolved through straightforward communication
- Written complaint — Send a detailed written complaint to our office
- Mediation — If the issue remains unresolved, both parties agree to try mediation before filing a lawsuit
- Arbitration/Litigation — Any remaining disputes will be governed by North Carolina law and resolved in the courts of Wake County, North Carolina
15. Indemnification
You agree to indemnify, defend, and hold harmless Raleigh Paint Pros, its owners, employees, and agents from any claims, damages, losses, or expenses (including attorney fees) arising from:
- Your breach of these Terms
- Misrepresentation of property conditions
- Failure to disclose hazardous materials (lead paint, asbestos, mold)
- Your use of our Website or services
16. Hazardous Materials Disclosure
Customers must disclose any known hazardous materials on the property, including but not limited to:
- Lead-based paint (common in homes built before 1978)
- Asbestos
- Mold or mildew
- Chemical contaminants
Raleigh Paint Pros follows all EPA regulations and OSHA guidelines related to hazardous materials. Extra fees may apply for lead-safe or hazmat-certified work.
17. Force Majeure
Raleigh Paint Pros is not responsible for delays or failure to perform obligations caused by events beyond our reasonable control, including but not limited to:
- Severe weather events (hurricanes, tornadoes, flooding)
- Pandemics or public health emergencies
- Supply chain disruptions
- Government actions or restrictions
- Labor shortages
18. Severability
If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will stay in effect.
19. Changes to Terms
We may revise these Terms at any time. Updates will be posted on this page with a new effective date. Continued use of our Website or services after changes are posted means you accept them.
20. Contact Information
For questions about these Terms and Conditions, please contact us:
Raleigh Paint Pros
Raleigh, North Carolina
Phone: (919) 555-0123
Email: [email protected]
© 2025 Raleigh Paint Pros. All rights reserved.
Serving Raleigh, Cary, Durham, Wake Forest, Apex, Holly Springs, and surrounding areas in the Triangle region of North Carolina.
